Return and Refund Policies
We understand that sometimes you may need to return or exchange a product. Please note that our products are typically made to order. However, we still accept returns under the following conditions:
Terms of Return
- Returns are accepted within 5 days after you have received the item except for custom leather products.
State of Return
- To be eligible for a refund, your item must be in the same condition as when you received it.
Reason for Return
- Returns are accepted for the following reasons:
- Defective product
- Incorrect product received
- Other valid reasons as agreed upon with our customer service
Process for Return
To initiate a return, please follow these steps:
- Contact our customer service within 5 days of receiving your order by emailing oplusn@artcrafts.ca or sending a message through the website.
- Provide your order number, the reason for return, and, if possible, a photo of the item.
- Our customer service team will provide you with a return authorization and further instructions.
- You will be responsible for the return shipping costs. Ensure the item is securely packaged and shipped back to us using a trackable shipping method.
Process of Refund
- Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
- If the return is approved, we will process your refund.
- The refund will be issued to the original payment method used for the purchase.
- Please allow 5-10 business days for the refund to be processed and appear in your account, depending on your bank or credit card company.
For US / International Returns
- Indicate on the return shipping label that the item is a return and that its country of origin is Canada.
- Ensure your return paperwork clearly states it is a return, not a purchase, and that the item was manufactured in Canada. Do not overvalue the item.
- Use USPS or your local postal service for returns; do not use a courier service. OplusN will not accept returns from courier services.
Failure to follow these steps will result in extra duties and fees being deducted from your refund.
Contact Details
For any questions or concerns regarding returns and refunds, please contact us at:
We appreciate your understanding and cooperation.